Refund & Cancellation Policy

1. Free Trial

• Where a free trial is offered, you may use the paid features of MROiq for the trial period at no cost.
• No payment is taken during the trial. A payment method may be required to start the trial, but it is not charged until the trial ends.
• You may cancel at any time before the trial ends to avoid being charged. If you do not cancel, your selected paid plan begins automatically at the end of the trial.
• The Free Audit tier is free of charge indefinitely and is not subject to trial or refund terms.

2. Monthly Subscriptions

• Monthly subscriptions are billed in advance and are non-refundable once charged.
• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• No partial refunds are given for unused days within a billed month.

3. Annual Subscriptions

• Annual subscriptions are billed upfront for the full year and are non-refundable except where required by law.
• You may cancel an annual plan at any time. Cancellation takes effect at the end of the current annual billing period; no refund is due for the remaining months unless we materially breach these terms.
• Where a refund is legally required, it will be calculated on a pro-rata basis for full unused months from the date of the valid request.

4. Reseller Plan

The Reseller plan is billed monthly. Reseller subscriptions are non-refundable once charged. Resellers are responsible for managing their own client relationships and billing; we do not provide refunds for reseller-led client accounts.

5. How to Cancel

• Sign in to MROiq and go to Settings → Billing, then select Cancel Subscription.
• Alternatively, email hello@howcroft.group with your account details and we will process the cancellation.
• You will receive a confirmation email once your cancellation is processed.

6. Account Deletion

You may delete your account at any time from Settings. Account deletion permanently removes your Customer Data within 90 days. Deleting your account does not entitle you to a refund for the current billing period unless required by law.

7. Service Issues

If you experience a significant service issue that prevents you from using MROiq for an extended period, please contact hello@howcroft.group. We will review the circumstances and may, at our discretion, offer service credits or a pro-rata refund where appropriate.

8. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If you are a business customer, your rights are as set out in our Terms of Service.

9. Contact Us

For refund or cancellation queries, contact hello@howcroft.group or write to Howcroft Group Limited, Unit 9, Brookfields Way, Manvers, Rotherham, S63 5DL.