Question 1

How does the free audit work?

Accepted Answer

Sign up and run a single supplier audit across all four dimensions — delivery, service, compliance, and spend. You'll get a full benchmarked scorecard with a composite score and PDF export. No credit card required.

Question 2

What data do I need to upload?

Accepted Answer

For spend visibility, upload your PO and invoice data as a CSV or Excel file. For delivery tracking, log promised and actual delivery dates. For audits, just answer the template questions — we handle the scoring.

Question 3

Is my data secure?

Accepted Answer

Your data is stored securely and only visible to users in your organisation. We never share supplier data between organisations. Each organisation's data is isolated and access-controlled.

Question 4

Do I need to be a Howcroft customer?

Accepted Answer

No. MROiq works standalone for any industrial procurement team. If you are a Howcroft customer, you get an enhanced experience with integrated procurement expertise built in.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts on monthly plans. Annual plans save you 20% but you can cancel before the next renewal period. The free audit never expires.

Question 6

What's in the weekly digest?

Accepted Answer

Each week you get an email summarising delivery breaches, new spend anomalies detected, scorecard changes, and your top-performing suppliers. It's designed to be read in under two minutes — no need to log in.